Javier
A lifetime ago I had a job for a short period of time in a local
computer repair shop. Whatever you've just imagined about this job is
probably wrong. This computer repair shop existed in a sliver of a
storefront wedged between two failing businesses. The staff consisted of
a lady who owned the place, who spoke with a very thick Spanish accent.
I don't know her country or origin, but what I do know is that English
was not her first language.
A bit more context: This was in a town that touted it's bounds in
diversity, also self segregated its various communities into the
different areas of the town. That in and of itself is an interesting
topic that I might write about in the future. Going against the grain
that is the status quo of this community, the shop was set up in an area
of town that was for being designated as a Hispanic area.
Just to clarify, the concept of "Hispanic Area", "Black Area",
"White Area", etc. in this town went back several decades to the Civil
Rights movement era. The town was a boiling pot for racial inclusion as
well as racial conflict. Needless to say, it was quite an interesting
area to grow up in. My point in saying this is, I did not come up with
the terms for these areas.
So here I was, maybe 18 years old. My only real job prior to this was
working in a restaurant as a "bus boy" as they are called (the person
who clears ย and sets the tables for the guests). While I enjoyed the
little bits of money coming in, I also felt like I was draining a part
of me away. The part that wanted to be passionate about the work that I
do. That being said, I decided to look for jobs elsewhere, in hopes to
find something that jived with my passions a bit more.
The outcome of this quest was a job at Best Buy, which gave me the
experience needed to later work for a technology company. But that's
not what this entry is about.
This entry is about a man who's name I don't remember. Let's call him
Javier, as that's what my memory recalls his name was, but again this
was a lifetime ago and my memory is a bit hazy on the details.
This man was the power house workhorse of the computer repair shop. A
customer would come in, and explain their issues to the woman who owned
the store. That lady would then translate the problem to Javier, and he
would either say "yeah we can do it" or "nope, we can't do that".
Javier was this companies secret weapons. This man did not speak a lick
of English, and there were times when it was just myself and Javier in
the shop. We would use google translate to communicate with each other.
While this meant that the depth of our relationship was somewhat
limited, I feel like we got along pretty well within the limited scope
that we could.
In the event that the customer brought in a repair that they could work
on in shop, which was the majority of the time, Javier would take the
computer to the back of the shop and begin working. How could you work
on repairing technology when the vast majority of documentation is
written in a language you do not understand?
It's simple really. Youtube. One of the methods that Javier used to
determine whether or not the computer could be fixed was, typing the
model number of the device in youtube. If there was a video showing how
to disassemble and reassemble the device, he would give the green
light. Without reliably knowing how to understand or speak English, he
would put a video on, mute the audio, pop in some earphones, and get to
work.
Laptop after laptop, phone after phone, desktop after desktop, printer
after printer, this guy was just pumping out repaired devices. Each and
every step along the way, he would reference the video, watch what is
demonstrated, perform that step. Rinse, and repeat.
Some time ago this experience re-entered my mind. Sometimes it feels
like you've bitten off more than you can chew in life. Sometimes
imposter syndrome hits hard and you wonder if you're even qualified to
do whatever it is you do.
But just remind yourself that those thoughts do no service to you.
Javier surely felt like an imposter at times, living in a country who's
language he did not understand, struggling to find understanding of a
system through visual demonstration, etc. But he kept going. I have no
idea where he is today, but I hope this man has found himself a place
where he can lean into and embrace this incredible skill in a way that
leads him to great successes.